Difference between revisions of "ZD"
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Revision as of 11:02, 7 May 2015
Zero Defects (or ZD) was a management-led program to eliminate defects in industrial production that enjoyed brief popularity in American industry from 1964[1] to the early 1970s. Quality expert Philip Crosby later incorporated it into his “Absolutes of Quality Management” and it enjoyed a renaissance in the American automobile industry—as a performance goal more than Continue Reading »
